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Returns and Refunds


What is the procedure for completing a return?

We do not offer exchange on any items.

For products purchased on the website, you can submit a request to return any product within 15 calendar days from the delivery date of the product (based on the date of receipt on the logistics document).

• Please make sure the product(s) meet the “Return Conditions” stated below
• Submit the request to KAXIDY’s customer service team at
• Pack the items in our original box.

Please note that returns via express delivery will not be accepted. If the return does not meet the return conditions, we will contact you and return the product(s) to you at your cost.



The returned products must meet the following conditions in order to be accepted by us:

• You must have submitted your request to return the product within Fifteen (15) calendar days from the delivery date of the product (based on the date of receipt on the logistics document)

• The products are in their original condition and the conditions for re-sale of the product have not been affected

• The outer package of the product is intact (including the plastic bag or box, please do not stick any tapes or labels directly on our shoe boxes, please put the shoe box into another box or bag).The product accessories, instructions, tags, labels, that came together with the product are intact and need to be returned together

• If the product / parcel included additional gifts (gift with purchase promotion), the gift must be returned together with the product. The gift needs to be kept and returned in the same condition as it was received. If the gift cannot be returned, we might ask you to pay an amount equal to the price of the gift indicated by us.

• We will reject and not process any refund on any returned item that has been damaged, soiled, washed, worn or altered, and may return such items to you at your cost.


The following items cannot be returned or processed via our website:

• Products not sold through our official website, i.e.;

• Customized products without quality problems;

• Underwear, socks and selected limited edition products without quality problems;

• If the product has been used, washed, processed (e.g. altered size), soiled or damaged, the logo is cut, and other merchandise not in re-sale conditions;

• If you have not submitted a request to return the product within the return period allowed;

• For orders placed online during some specific program, some items are non-returnable, non-refundable and non-exchangeable. Please refer to the program’s terms & conditions for details.


For the returned products, once we confirm that the return conditions and requirements are met, we will process the refund of the actual amount paid by you within fourteen (14) calendar day after we receive the returned product(s). The time of actual refund to your account depends on different banks or payment platform operations. It may take up to 7-15 business days.